Delete your account and data

1. Deleting from inside the app

In the NGEEZ app (riders)

1. Open the app and sign in to your account.
2. From the menu, open Settings.
3. Scroll to the bottom and choose Delete account.
4. Read what will be deleted and what will be kept. If anything is blocking deletion, it is shown at the top of that screen.
5. Type the confirmation word DELETE in the field — in the Arabic interface the word is حذف.
6. Tap Delete permanently. Deletion happens straight away and your session is closed.

In the NGEEZ Captain app (drivers)

1. Open the app and sign in. Make sure you are offline and not on a trip.
2. From the menu, open Settings.
3. Scroll to the bottom and choose Delete account.
4. A dialog explains what deletion means; tap Delete permanently to confirm.
5. Deletion happens straight away and your session is closed.

2. What blocks deletion

The app will refuse to delete the account, and tell you why, in these cases:

• An active or scheduled trip. Finish the trip you are on, or cancel the scheduled one, then try again.
• An outstanding balance. If money is owed on the account — an uncollected fare, or a cancellation fee — settle it first. The amount is shown on the same screen.
• Unsettled earnings or commission (captains). See clause 6.

These conditions exist to protect you and the other party to a trip, and they disappear as soon as the underlying issue is settled.

3. What is deleted immediately

As soon as the request goes through, the following is removed from our systems:

• Your profile: name, photo and language preference.
• Your phone number, and your email address if you registered one.
• Saved places, favourite routes and emergency contacts.
• Saved payment methods and the wallet link.
• Your registered devices, push tokens and every active session.
• Ratings and notes recorded against your name.

From that moment you stop receiving any notification or message from us.

4. What is kept, anonymised

Accounting and tax rules in force in the Republic of Yemen require us to keep records of transactions. The following is therefore not deleted, but is separated from your identity, so that it no longer carries your name, your number, or anything else that points to you:

• Trip records and receipts — date, distance, fare, service class.
• Financial records: payments, wallet movements, commission and captain settlements.
• Audit records showing that the operations took place on the platform.
• Records attached to an open safety report, incident or dispute, until it closes.

Once separated, these records cannot be linked back to you. The retention periods are set out in the Privacy Policy — How long we keep it.

5. Deleting by email

If you cannot get into the app — a lost phone, or an account you cannot sign in to — you can ask us to delete it by email instead:

1. Write to support@ngeez.com from the email address registered on your account, or from any address quoting the phone number the account uses.
2. Put Account deletion request in the subject line.
3. We send a verification code to the phone number on the account, and you send it back to us. This step exists so that nobody can delete someone else's account.
4. Once verified we delete the account and confirm it to you in writing, within 30 days of verification at the latest — usually within a few days.

There is no charge for this. We will never ask you for a password or a photo of a bank card; if a message claiming to be from us does, ignore it and tell us.

6. A note for captains

If you are a captain, your account with us has to be financially settled before deletion:

• Earnings owed to you must be paid out, or waived in writing.
• Commission owed to us on cash trips must be paid.
• Any open dispute or safety report involving you must be closed.

If you delete your account and it later turns out that money is owed to you, you can still claim it at support@ngeez.com. We will pay it once we have verified who you are, because the financial records survive deletion as described in clause 4.

Note also that the identity and vehicle documents you uploaded are kept for the period the rules require for contractor records, and are then destroyed.

7. After deletion

• Every session is closed immediately, on every device.
• A deleted account, its history, its balance and its rating cannot be restored.
• You can sign up again with the same number at any time, but you start with a new, empty account.
• Uninstalling the app does not delete your account. The account remains until you delete it.

8. How to reach us

PIXELAT — N-GEEZ
Aden, Republic of Yemen
Email: support@ngeez.com
WhatsApp support: from inside the app, Menu → Help.

For what we collect and why, see the Privacy Policy; for the rules of using the Service, see the Terms of Service.